Overview
Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!
Grow Your Skills, Grow Your Potential
Responsibilities
Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses.
We are looking for an experienced and highly skilled professional to contribute to our dynamic team. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service.
Key Responsibilities:
- Conduct on-site inspections and assessments of property damages for both residential and commercial claims
- Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
- May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
- Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
- Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
- Investigate and adjust both personal and commercial property claims with exposures up to $500,000
- Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
- Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines
Where you’ll work: This position is located in Knoxville, TN. Competitive candidates should reside within one of the listed zip codes and will service this same territory:
37701 37705 37710 37714 37715 37716 37717 37719 37721 37724 37726 37729 37732 37733 37737 37742 37748 37752 37753 37754 37755 37756 37757 37762 37763 37766 37769 37770 37771 37772 37774 37777 37779 37801 37802 37803 37804 37806 37807 37819 37825 37828 37829 37830 37840 37841 37845 37846 37847 37849 37851 37852 37853 37854 37864 37865 37866 37868 37870 37872 37878 37879 37882 37886 37887 37892 37901 37902 37909 37912 37914 37915 37916 37917 37918 37919 37920 37921 37922 37923 37924 37927 37928 37929 37930 37931 37932 37933 37934 37938 37950 37996 37998 38504 38553 38556 38565 38577
This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories.
Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours.
Qualifications
Competitive candidates must demonstrate:
- Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
- Strong knowledge of property insurance policies, coverage and claim handling practices
- Knowledge of both residential and commercial building construction
- Familiarity with local regulations and compliance requirements in your assigned territory
- Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
- Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus
- Proven ability to assess damages, estimate repair costs, and negotiate settlements
- Detail-oriented with strong organizational and analytical skills
- Proficient in using claims management software and other relevant tools
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Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces - May be required to complete Rope and Harness Safety Training.
- A valid driver’s license is required
Preferred:
- Bachelor’s Degree in a related field or equivalent work experience
- Experience in handling complex or high-value claims
- Construction background
- Water mitigation inspection experience
- Xactimate, XactContents
Additional Details:
- Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).
- State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing
Our Benefits
Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!
- Potential starting salary range: $59,059.65- $90,000.00 annually
- Starting salary will be based on skills, background, and experience
- High end of the range limited to applicants with significant relevant experience
- Potential yearly incentive pay up to 15% of base salary
At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!
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Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus. -
Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more! -
Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring. -
Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union! -
Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you! -
Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund. -
Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.
Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!
