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Under the direction of the Director of Campus Stores, the Campus Store Manager provides comprehensive leadership and operational oversight of the Lincoln Campus Store. This position plays a vital role in advancing the College’s academic mission by ensuring students, faculty, and staff have reliable access to a broad selection of high-quality products and services at competitive prices.
The Campus Store Manager is accountable for all aspects of store operations, including sales, purchasing, staffing, inventory control, information systems, merchandising, and customer service. The role leads day-to-day operations while also driving long-term performance through effective planning, process improvement, and service innovation.
This full-time regular position provides strategic and operational leadership in developing and implementing policies and procedures, with a strong focus on operational excellence, customer experience, and financial sustainability. The Campus Store Manager fosters a service-oriented environment that supports student success and strengthens the campus community.
Essential Functions
- Manage all financial operations of the Campus Store, focusing on budget development, sales analysis, purchasing oversight, and accurate recordkeeping to ensure fiscal integrity.
- Oversee the selection, procurement, and availability of all print textbooks (required and optional), ensuring timely readiness for student purchase each term.
- Oversee Direct Digital Access (DDA/IA) course materials, coordinating with faculty, vendors, and internal departments to ensure accurate setup, timely delivery, and seamless student access.
- Direct purchasing and inventory planning for general merchandise, including apparel, food items, technology, accessories, school supplies, and gift products.
- Establish and maintain effective relationships with sales representatives and vendors to support competitive pricing, product selection, and consistent product availability, aligning with operational standards.
- Oversee online order processing and fulfillment to ensure accuracy, efficiency, and timely customer service.
- Direct all merchandising operations, including receiving, pricing, stocking, display, and presentation of retail goods.
- Coordinate textbook buyback operations, including preparation of buyback lists and execution of end-of-semester buyback processes.
- Develop and maintain strong working relationships with students, faculty, staff, and administration while modeling and promoting a high standard of customer service.
- Lead employee lifecycle activities, including recruitment, hiring, training, performance evaluation, scheduling, classification, and termination of Campus Store staff, to promote a supportive and motivated team environment.
- Maintain current knowledge of industry trends, best practices, and innovations in retail operations, textbook management, merchandising, public relations, and information systems.
- Manage all aspects of point-of-sale (POS) and inventory control systems, ensuring accuracy, reliability, and operational efficiency.
- Oversee daily cash handling procedures and prepare accurate daily, monthly, and year-end sales and financial reports.
- Develop, implement, and monitor operational policies and procedures, including pricing strategies, margin goals, and profitability targets, to demonstrate strategic leadership and drive store success.
- Direct inventory management processes, including tracking, reconciliation, recordkeeping, and coordination of annual physical inventory for audit purposes.
- Attend regional and national retail and textbook industry conferences (e.g., ICBA) to maintain professional knowledge and strengthen vendor relationships.
- Operate and support a range of store technologies and equipment, including POS systems, computers, printers, copiers, calculators, and labeling systems.
- Support institutional goals by improving operational efficiency through effective staffing, communication, and process improvement. Foster a collaborative, service-oriented, and respectful work environment.
Promote a Culture of Belonging
Support and promote an environment of belonging where all students, faculty members, and college employees feel welcomed, valued, and empowered to contribute. Foster a community where each individual and their varied perspectives enrich the educational experience and create a safe and respectful environment. Support the College’s policies and programming related to access, fair employment, and equal opportunities for all.
Minimum Qualifications
- Associate Degree in business administration, retailing, or a related field.
- Three (3) years* of retail experience or merchandising.
- Two (2) years of supervisory experience
* A Bachelor’s Degree in business administration, retailing, or related area will substitute for one (1) year of the required retailing or merchandising experience.
Salary
$57,185 per year
Benefits
SCC BEN Dollars – Eligible Employees: Full-time status. Regular employees with an FTE of 0.75 or greater will be eligible for SCC Ben Dollars. All employees will be required to elect a health insurance option. If the cost of insurance coverage selected by an employee exceeds the SCC Ben Dollars available, all additional costs will be withheld from the employee’s paycheck. Any SCC Ben Dollars that the employee does not elect to use for the purchase of dependent health and dental insurance will be paid to the employee in cash at $0.93 per $1.00 benefit dollar. All amounts paid are subject to withholding for income and employment taxes, but not subject to the College’s contribution toward the Retirement Savings Plan – Group Retirement Account (GRA).
Schedule
This position oversees the operations at the Lincoln Campus Store. Normal working hours for this full-time regular position are scheduled between 7:00 a.m. and 6:00 p.m., Monday through Thursday, and 7:30 a.m. and 5:00 p.m. on Friday, requiring a minimum of a 40-hour work week, based on a 260-day work calendar. Scheduled special activities, emergencies, or temporary schedule changes may require hours outside of the regular workday or workweek.
