Associate Student Support Advisor –Advising, Career, and Transfer Services

This entry-level advising position supports the delivery of comprehensive academic, retention, career and transfer advising services and activities, with mentorship from a higher-level advisor. This position serves as a liaison to a school or functional area and supports the unit’s strategic goals for student access and success. This individual delivers effective services to improve the persistence and retention rates of students.

This position is housed in the ACTS Team and located in the Student Success Center and works with staff, faculty and administrators from schools and units across the district.

This position reports to the Director of Academic Advising.

ESSENTIAL DUTIES:

The following duties are typically expected of this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

1. Academic Advising
   1. Provide guidance to students about options and resources, admission requirements, general programs of study.
   2. Assists in the development, coordination, and presentation of information individually and in group settings (classroom visits, workshops, advising & registration events, etc.).
   3. Resolves student questions or concerns regarding academic policy and procedures and refers to appropriate resources when necessary.
2. Student Retention/Case Management
   1. Supports students in planning their educational experience including identifying academic support needs, time management and related strategies for success.
   2. Support Advisors in the development of academic plans for students on Financial Aid SAP.
   3. Assists with Alerts from faculty and staff to successful resolution (assess situation, determine possible solutions); monitors progress; communicates with students and faculty; complete processing and reports.
   4. Provides information and referrals for personal and academic support services including counseling, Veteran Resource Services, Disability Resource Services, mentoring, financial planning, employment support, first-generation services, conflict resolution, tutoring and supplemental instruction.
   5. Promotes a culture of access, inclusivity and equity. Respects, advocates and supports the diversity of students and the college community.
3. Career and Employment Advising
   1. Acts as a resource and refers appropriately to local workforce development programs and resources (WorkSmart Network, Job Centers, Urban League, etc.).
   2. Assists with classroom presentations, workshops and employment-related events (job search strategies, resumes/cover letters, mock interviews, etc.).
4. Record Keeping and Reporting
   1. Enters student contacts in Navigate and/or the Customer Relationship Management (CRM) system(s) within 24 hours of contact.
5. Technology
   1. Troubleshoots technology problems.
   2. Regularly utilizes computer applications and tools (CRM, PeopleSoft, OnBase, Transferology, Handshake, Blackboard, etc.).

KNOWLEDGE, ABILITIES, AND SKILLS:

1. Knowledge of developmental, academic and career advising skills.
2. Knowledge of college enrollment management tools (i.e. People Soft).
3. Ability to successfully support and collaborate with staff in a team-based environment.
4. Skilled in problem solving and resolution techniques and strategies.
5. Ability to establish and maintain effective and cooperative working relationships with individuals at all levels in the organization – students, employees, and the public.
6. Skilled in effective communication both orally and in writing.
7. Demonstrated skill in cultural competence, communications and supporting individuals with diverse socio-economic and racial/ethnic backgrounds.
8. Ability to learn advising, career, and employment technologies and their applications.
9. Working knowledge of software such as Windows, Outlook, PowerPoint, Word, Excel and web browsers.
10. Ability to be flexible and adapt to a fast-paced, high-volume unit with a commitment to excellent student service and professional development.

QUALIFICATIONS:

1. Minimum Educational Requirement: Bachelor’s degree in education, counseling, psychology, social work, or a related field.
2. One year (2000 hours) of related work or volunteer experience in a secondary or post-secondary academic setting, career and/or transfer advising or student affairs related setting.