Our client is a dynamic and client-focused wealth management firm committed to delivering exceptional financial guidance in Cuyahoga Falls, OH. Our team of professionals helps individuals and families navigate their financial journeys with expert advice and personalized service. They are currently seeking an experienced Registered Client Service Associate to support advisors and enhance the client experience.
Position Summary
The Registered Client Service Associate 2 is a licensed financial services professional who plays a vital role in delivering high-quality client service, managing account operations, and supporting financial planning processes. This role involves executing trades, assisting in client onboarding, and ensuring seamless day-to-day account management. The ideal candidate is proactive, detail-oriented, and passionate about building strong client relationships in a fast-paced financial environment.
Key Responsibilities
- Serve as the primary contact for assigned client accounts, addressing complex inquiries and service requests.
- Maintain and update CRM (Redtail) to ensure accurate client records.
- Assist in the onboarding process by reviewing documents, obtaining required signatures, and ensuring compliance.
- Prepare and process documentation for account openings, transfers, beneficiary updates, and other client account activities.
- Execute buy/sell trades under advisor supervision in accordance with compliance regulations.
- Monitor client accounts, track key milestones, and follow up on outstanding action items.
- Assist advisors in preparing for client meetings by compiling financial reports and account summaries.
- Research and analyze client financial data, providing preliminary insights for advisor review.
- Ensure timely follow-up on client meeting action items.
- Provide guidance on online account access and financial software platforms.
- Serve as a liaison between clients, custodians, and financial advisors to facilitate smooth operations.
- Support compliance and risk management initiatives, ensuring adherence to regulatory guidelines.
- Perform additional tasks as needed to support advisors and clients.
Qualifications & Experience
- Bachelor’s degree in Finance, Business Administration, or a related field.
- Series 7 license required.
- 3+ years of experience in financial services, wealth management, or a similar role.
- Strong proficiency in financial services software, including Redtail CRM, Albridge, and Morningstar.
- Excellent analytical skills with the ability to interpret financial data and assess client portfolios.
- Strong written and verbal communication skills, with a client-first approach.
- Exceptional attention to detail, confidentiality, and compliance awareness.
- Ability to work independently while effectively collaborating with financial advisors and clients.
- Must successfully pass criminal and credit background checks.
Key Attributes for Success
- Financial acumen and industry knowledge to effectively support client needs.
- Proactive problem-solving skills, with the ability to anticipate client concerns and provide solutions.
- Exceptional interpersonal skills, capable of engaging with high-net-worth clients and fostering strong relationships.
- Detail-oriented and analytical, ensuring accuracy in transactions, reporting, and compliance documentation.
- Confident communicator, able to clearly explain financial concepts to clients and colleagues.
- Self-motivated and resourceful, capable of handling complex client issues with minimal supervision.
- Ethical and trustworthy, demonstrating high integrity in handling confidential financial data.
Interested in joining our amazing client?
- Be part of a collaborative and professional team dedicated to delivering exceptional client service.
- Work in an environment that encourages ongoing learning and career growth.
- Access to top financial tools and resources to support your success.
- Competitive salary and comprehensive benefits package.
If you are a detail-oriented, licensed financial services professional with a passion for client service, we encourage you to apply for the Registered Client Service Associate position today!
