KWI

Part Time Overnight Help Desk Analyst The Opportunity The Overnight Help Desk Analyst is responsible for all support incidents generated from both internal teams and external retail clients, facilitating direct mobile application support for KWI’s clients’ stores. The Help Desk Analyst manages all support calls, and then work to troubleshoot, triages issues, and escalate issues to Senior Analysts and Team Management when necessary. This is a Saturday to Sunday shift from 6pm to 5am. The first two weeks of training …

Senior Integration Engineer The Opportunity The Senior Integration Engineer is a customer facing role that will act as the subject matter expert in integrating our customers’ third-party applications as well as architecting customer specific solutions within the KWI suite. In addition, this role is responsible for providing written technical and process oversight on solution design across the Solutions Delivery team. This role is a critical partner for our existing and pre-sales clients acting as a go between our customer and …